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Warranties and General Information

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Labor:

Labor warranty is limited to installation of our product only. Additionally, this labor warranty covers only defects in the product or faulty installation. This warranty does not include breakage or abuse of the product. The length of the warranty varies according to the product installed as follows:
1.  New residential windows labor warranty - one (1) year from original installation date
2.  Dual or triple pane glass unit replacement – one (1) year from original installation date
3.  Sunscreens, insect screens, roll down shades and screened in patios – one (1) year from original installation date
4.  Shower doors – one (1) year from original installation date
5.  All glass product sold and installed – one (1) year from original installation date
6.  All window roller and door roller replacement - thirty (30) days from original installation date

Sunscreens and Insect screens:

Phiferglas products are warranted against defects and workmanship in their material for 5 years from the original installation date. Sunscreens will be installed with clips screwed to your window frames unless otherwise specified and written in the “General Information and/or Disclaimer” portion or initialed line item of this quote. In some cases for a better installation, the sunscreens will be inserted the same as the original screen which came with your window. Insect window screens will be installed in their original form unless otherwise specified. All insect screens will be with new frames unless otherwise specified. Prior to our arrival for installation, you will need to arrange for your windows to be washed. PVG will not wash your windows during the installation. Sunscreens are installed to withstand normal wind conditions and do not include micro-bursts or winds exceeding 50 mph.

Insulated (dual or triple pane) glass replacement:

Minimum warranty against fogging and stress cracks (non-impact) is two (2) years and in most cases five (5) years. All units will be quoted with respect to the International Building Codes (IBC) Safety Glazing Section 2406. Low emissive (Low-E) insulated glass units have manufacturer limitations due to the processes. Defects are permissible if not seen fifteen (15) feet or more under normal lighting situations. Palo Verde Glass and Screen (PVG) will, in some cases, try to work with you to solve this issue. After market film or other contact applications applied to the new unit will void all warranties associated with the installation and the unit.

New or Retro-fit Windows:

All warranties specified by manufacturer. During the process of the installation, PVG will cover the floor and other areas in the proximity of the installation. However, to insure there is no damage to personal items, it will be your responsibility to remove these personal items before installation. PVG will vacuum and clean the installation area, but some unseen residual dust may remain.

Mirrors:

All warranties specified by manufacturer. PVG does not salvage or install used mirrors.

General glass replacement:

All glass replacement shall be warranted against defects in the material and stress cracks. PVG does not install used glass. All glass replacement shall meet the IBC Safety Glazing Section 2406.

Screen Doors:

Screen doors are warranted for one (1) year from the original installation date. PVG will not warranty the doors against a walk-through, abuse or pets.

Golf Ball resistant screens:

These screens are golf ball resistant and are not golf ball proof. The warranty is the same as sunscreens.

Window and Door roller replacements:

Thirty (30) days parts and labor.

Screened Patios:

Same sunscreen material warranties apply.

Shower Doors:

All warranties specified by manufacturer. Additionally, PVG will warranty against leakage for one (1) year except heavy designer doors. Heavy designer doors may have small leaks due to the size and design of the shower and the sealing application you choose. PVG is not responsible for unforeseen leaks behind the tile or marble or faulty installation of such prior to the installation.

Commercial Application:

All warranties specified by manufacturer.

Custom Size Orders:

All non-standard screen doors and custom glass are non-refundable.

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